# Retell AI incident history

- **Retell AI**: [Speech-to-speech calls failing due to a provider permission issue](https://down.guide/retell/DWN-f066ec6a9d) (Degraded; lasted 0m; started 2026-10-25 23:51 UTC)
- **Retell AI**: [Call service disruption](https://down.guide/retell/DWN-fd53ec76c3) (Partial outage; lasted 0m; started 2026-09-17 01:35 UTC; Web Call, Phone Call)
- **Retell AI**: [Web Calls and Phone Calls Disruption](https://down.guide/retell/DWN-29dc22b690) (Partial outage; lasted 1h 9m; started 2026-09-05 23:10 UTC; Web Call, Phone Call)
- **Retell AI**: [Some inbound calls failing to connect](https://down.guide/retell/DWN-38676e7ba3) (Degraded; lasted 26m; started 2026-08-07 21:55 UTC; Phone Call)
- **Retell AI**: [Inbound calling not connecting](https://down.guide/retell/DWN-02f047dd77) (Partial outage; lasted 1h 42m; started 2026-07-29 14:00 UTC; Phone Call)
- **Retell AI**: [Batch calls failing](https://down.guide/retell/DWN-f3a4dd2b6d) (Degraded; lasted 50m; started 2026-07-14 15:42 UTC)
- **Retell AI**: [TTS provider 11labs v3 model is down](https://down.guide/retell/DWN-006e01c4bc) (Degraded; lasted 1h 8m; started 2026-07-01 21:45 UTC)
- **Retell AI**: [partial outage affecting incoming and ongoing call connections](https://down.guide/retell/DWN-58852f0025) (Partial outage; lasted 1h 34m; started 2026-06-24 16:31 UTC; Phone Call)
- **Retell AI**: [Chats and calls unavailable for GPT-4o and 4o-mini](https://down.guide/retell/DWN-5eddac846e) (Degraded; lasted 2h 4m; started 2026-06-22 07:00 UTC; Web Call, SMS chat, Phone Call +1)
- **Retell AI**: [Platform voice Grace and Nico not working](https://down.guide/retell/DWN-1eab25a85b) (Degraded; lasted 9h 14m; started 2026-06-12 07:30 UTC; Web Call, Phone Call)
- **Retell AI**: [Certain calls are not being picked up in time](https://down.guide/retell/DWN-9d2a715463) (Degraded; lasted 1h 30m; started 2026-05-28 15:00 UTC; Web Call, Phone Call)
- **Retell AI**: [Call/chat history, analytics and QA dashboard down](https://down.guide/retell/DWN-3f1c9f2ab3) (Partial outage; lasted 30m; started 2026-05-25 21:09 UTC; Alerting, Analytics, Dashboard +1)
- **Retell AI**: [Agent reading and publishing broken](https://down.guide/retell/DWN-2e1cde6063) (Partial outage; lasted 0m; started 2026-05-08 03:00 UTC)
- **Retell AI**: [KB Retrieval and QA Failure](https://down.guide/retell/DWN-ce151b4ec5) (Degraded; lasted 28m; started 2026-04-13 23:47 UTC; QA, Knowledge Base)
- **Retell AI**: [Batch calls not sent](https://down.guide/retell/DWN-a3f04e0425) (Degraded; lasted 40m; started 2026-03-16 18:41 UTC; Phone Call)
- **Retell AI**: [Custom LLM calls failing to start](https://down.guide/retell/DWN-8e0c30ffe2) (Degraded; lasted 15m; started 2026-03-16 04:39 UTC; Web Call, Phone Call)
- **Retell AI**: [MiniMax TTS issue](https://down.guide/retell/DWN-127b82773a) (Degraded; lasted 0m; started 2026-03-04 22:34 UTC; Web Call, Phone Call)
- **Retell AI**: [Small portion of community voice not working](https://down.guide/retell/DWN-6c2f1fc087) (Degraded; lasted 0m; started 2026-03-04 18:21 UTC)
- **Retell AI**: [Telynx - SIP Trunking Service Degradation](https://down.guide/retell/DWN-f9698086e3) (Degraded; lasted 2h 17m; started 2026-02-20 21:43 UTC; Phone Call)
- **Retell AI**: [Calls failing to start and concurrency stuck](https://down.guide/retell/DWN-4d4a34b63c) (Partial outage; lasted 6m; started 2026-02-10 22:12 UTC; Phone Call)
- **Retell AI**: [Scheduled batch calls not running](https://down.guide/retell/DWN-9c4d101680) (Degraded; lasted 0m; started 2026-01-27 22:30 UTC)
- **Retell AI**: [Multilingual transcription issues](https://down.guide/retell/DWN-019271bd29) (Partial outage; lasted 11m; started 2026-01-22 23:37 UTC; Web Call, Phone Call)
- **Retell AI**: [Outbound Calling Service Degradation](https://down.guide/retell/DWN-d79502f545) (Partial outage; lasted 1h 56m; started 2026-01-09 08:30 UTC; Phone Call)
- **Retell AI**: [ASR configuration bug](https://down.guide/retell/DWN-dd134d933a) (Partial outage; lasted 45m; started 2025-12-30 21:20 UTC)
- **Retell AI**: [Call and API failures due to Stripe outage](https://down.guide/retell/DWN-78cc7f9c61) (Partial outage; lasted 31m; started 2025-12-16 15:10 UTC; API, Web Call, Phone Call)
- **Retell AI**: [Transcription error for non English traffic](https://down.guide/retell/DWN-0a2d6cd769) (Degraded; lasted 0m; started 2025-12-10 20:41 UTC)
- **Retell AI**: [Telnyx calls encountering telephony provider permission denied](https://down.guide/retell/DWN-d8122ff8f8) (Degraded; lasted 4m; started 2025-11-26 18:48 UTC; Phone Call)
- **Retell AI**: [Intermittent Call Connection Failures](https://down.guide/retell/DWN-ad2fe10d89) (Degraded; lasted 0m; started 2025-10-28 19:28 UTC; Phone Call)
- **Retell AI**: [AWS outage causing some login issues, and history and analytics issue. Calls are NOT impacted.](https://down.guide/retell/DWN-96d8661249) (Degraded; lasted 5h 40m; started 2025-10-20 19:02 UTC; Dashboard)
- **Retell AI**: [Connection issues with calls](https://down.guide/retell/DWN-6c74cfed90) (Degraded; lasted 0m; started 2025-10-09 21:40 UTC; Web Call, Phone Call)

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