# Intermittent increases in backend failures and latency

- Provider: [Retool](https://down.guide/retool)
- Level: confirmed
- Impact: Degraded
- lasted 2d 19h
- started 2025-10-17 23:19 UTC
- Classic web app
- id: DWN-1df8a745a2
- Official page: https://stspg.io/4s1y3ft07rqd

## Updates from Retool
### 2025-10-17 19:32 UTC: investigating
We're investigating the source of failures in web calls and latency. Observed a spike of issues around 12:15 but have since recovered.

### 2025-10-17 23:19 UTC: investigating
we've identified minor network instability that caused the failures. Continuing to monitor the situation in case of new regressions

### 2025-10-17 23:20 UTC: investigating
we've identified minor network instability that caused the failures. Continuing to monitor the situation in case of new regressions
(typo below)

### 2025-10-20 19:13 UTC: resolved
No additional instability was witnessed over the weekend, this incident is being marked resolved.

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