# \[Retool Cloud\] OAuth2 Resource Authentication Flow Failing for Custom Domains

- Provider: [Retool](https://down.guide/retool)
- Level: confirmed
- Impact: Degraded
- lasted 6h 42m
- started 2026-03-25 13:54 UTC
- Resource Queries
- id: DWN-2310d864be
- Official page: https://stspg.io/6krghhs87xwn

## Updates from Retool
### 2026-03-25 13:54 UTC: investigating
We are looking into an issue that is preventing Cloud customers with Custom Domains from completing the OAuth2 Resource Authentication flow. Affected customers can work around this behavior by authenticating said resources via their base (.retool.com) domain.

### 2026-03-25 17:05 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-03-25 20:36 UTC: resolved
This incident has been resolved.

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