# Cross-Application Navigation Issue

- Provider: [Retool](https://down.guide/retool)
- Level: confirmed
- Impact: Degraded
- lasted 1h 31m
- started 2026-01-13 17:32 UTC
- Classic web app
- id: DWN-31d9106eab
- Official page: https://stspg.io/h7cxvh7xnqjn

## Updates from Retool
### 2026-01-13 17:32 UTC: investigating
We are currently looking into reports of users being unable to navigate between apps, whether it be via HTML hyperlink or Retools built in utils (openApp/openUrl)

### 2026-01-13 17:32 UTC: investigating
We are continuing to investigate this issue.

### 2026-01-13 18:12 UTC: monitoring
A fix has been implemented and we are monitoring the results. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps.

### 2026-01-13 19:02 UTC: resolved
This incident has been resolved. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps.

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