# New Retool Organizations cannot provision RetoolDB

- Provider: [Retool](https://down.guide/retool)
- Level: confirmed
- Impact: Degraded
- lasted 9h 37m
- started 2026-02-03 13:30 UTC
- RetoolDB
- id: DWN-3bd20a731f
- Official page: https://stspg.io/kfcj7lgy04kd

## Updates from Retool
### 2026-02-03 13:30 UTC: identified
We are aware of an issue where RetoolDB is unavailable for new Retool organizations. We are working with our vendor to get this back online ASAP.
This only affects new cloud organizations; organizations pre-incident are not affected.

### 2026-02-03 22:04 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-02-03 23:07 UTC: resolved
This incident has been resolved.

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