# Workflows with custom npm libraries failing to install

- Provider: [Retool](https://down.guide/retool)
- Level: confirmed
- Impact: Degraded
- lasted 5h 30m
- started 2026-05-08 17:03 UTC
- Workflows
- id: DWN-5bfb92b3bd
- Official page: https://stspg.io/rgd1z43m2h64

## Updates from Retool
### 2026-05-08 17:03 UTC: identified
We are investigating an issue where workflows using custom npm libraries are failing to execute. This affects both Retool Cloud and self-hosted customers.
A fix has been identified and is currently being deployed to Cloud. Self-hosted patch releases are in progress.

### 2026-05-08 18:15 UTC: monitoring
A fix has been deployed to Retool Cloud. Self-hosted customers should upgrade to 3.300.28-stable or 3.334.12-stable, which has the fix. We are monitoring to confirm full resolution.

### 2026-05-08 22:33 UTC: resolved
This incident has been resolved. Self-hosted customers should update to 3.300.28-stable or 3.334.12-stable for the fix.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).