# \[Retool Cloud\] Google Sheets Integration Intermittently Failing with "Premature Close" Errors

- Provider: [Retool](https://down.guide/retool)
- Level: confirmed
- Impact: Degraded
- lasted 5d 21h
- started 2026-04-21 17:16 UTC
- Resource Queries
- id: DWN-7c1ccff943
- Official page: https://stspg.io/z78z76mshgcx

## Updates from Retool
### 2026-04-21 17:16 UTC: investigating
We are reopening an investigation into an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.

### 2026-04-21 23:39 UTC: investigating
We are still investigating this issue.

### 2026-04-22 17:31 UTC: identified
We've identified the issue and a fix is being prepared

### 2026-04-22 22:01 UTC: monitoring
We've deployed a fix and are monitoring the results.

### 2026-04-23 17:00 UTC: investigating
We are still investigating this issue.

### 2026-04-24 02:36 UTC: monitoring
We've deployed another attempted fix and are monitoring the results.

### 2026-04-25 00:09 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-04-27 14:49 UTC: resolved
This incident has been resolved.

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