# Intermittent access issues affecting Retool Cloud

- Provider: [Retool](https://down.guide/retool)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 20m
- started 2025-11-18 13:45 UTC
- Infrastructure
- id: DWN-a85b92b579
- Official page: https://stspg.io/q55zcc9m59rs

## Updates from Retool
### 2025-11-18 13:45 UTC: monitoring
We have determined that this is related to an issue with one of our external partners. We are awaiting updates on their end and will update here once this is resolved.

### 2025-11-18 14:52 UTC: monitoring
Our external partner has pushed out a fix and we are continuing to monitor Retool services.

### 2025-11-18 15:05 UTC: resolved
We have observed stable and healthy performance since 14:43 UTC and are now considering this incident resolved.

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