# Increased Latency When Accessing Retool From Non-US Regions

- Provider: [Retool](https://down.guide/retool)
- Level: confirmed
- Impact: Degraded
- lasted 1h 23m
- started 2025-09-24 11:34 UTC
- Infrastructure
- us
- id: DWN-e1c392cd65
- Official page: https://stspg.io/69smw1ms6kq2

## Updates from Retool
### 2025-09-24 11:34 UTC: investigating
We are currently investigating reports of users being unable to access Retool from various regions outside of the US.

### 2025-09-24 12:43 UTC: monitoring
The reported latency looks to have subsided. We are monitoring for any follow-up issues.

### 2025-09-24 12:57 UTC: resolved
This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).