# Licensing service degraded - affecting workflows-worker startup for self-hosted customers using Retool-managed Temporal

- Provider: [Retool](https://down.guide/retool)
- Level: confirmed
- Impact: Degraded
- lasted 1h 27m
- started 2026-05-12 13:14 UTC
- Workflows, License server, Retool-managed Temporal (via Temporal.io) +1
- id: DWN-ecfab49ad4
- Official page: https://stspg.io/crhhcfysrjqq

## Updates from Retool
### 2026-05-12 13:14 UTC: investigating
We are currently investigating this issue.

### 2026-05-12 14:06 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-05-12 14:42 UTC: resolved
This incident has been resolved.

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