# Retool incident history

- **Retool**: [Source Control Deployments Stalled](https://down.guide/retool/DWN-3dcc1462a7) (Degraded; lasted 1h 33m; started 2026-10-12 22:44 UTC; Source Control)
- **Retool**: [Elevated Latency on Query Execution (Retool Cloud)](https://down.guide/retool/DWN-72421a123b) (Degraded; lasted 7d 6h; started 2026-10-05 15:49 UTC; Resource Queries)
- **Retool**: [Elevated Latency on Query Execution (Retool Cloud)](https://down.guide/retool/DWN-9c3da36c9d) (Degraded; lasted 2h 27m; started 2026-10-02 17:13 UTC; Resource Queries)
- **Retool**: [Retool MCP connection errors](https://down.guide/retool/DWN-c2dbdc2152) (Degraded; lasted 6h 10m; started 2026-09-14 16:07 UTC; Platform APIs)
- **Retool**: [Retool MCP connection failures](https://down.guide/retool/DWN-26020e9b78) (Degraded; lasted 2h 14m; started 2026-09-08 15:16 UTC; Platform APIs)
- **Retool**: [Errors running generic JDBC resource type queries](https://down.guide/retool/DWN-4970234724) (Degraded; lasted 3h 35m; started 2026-09-01 15:31 UTC; Resource Queries)
- **Retool**: [React App Builder Sandbox Installs May Fail to Install Dependencies](https://down.guide/retool/DWN-8413a60c4c) (Partial outage; lasted 5h 54m; started 2026-08-20 17:26 UTC; New app builder, Self Hosted On-Premise)
- **Retool**: [Errors or a blank preview when editing apps](https://down.guide/retool/DWN-8833622e19) (Degraded; lasted 0m; started 2026-08-19 19:42 UTC)
- **Retool**: [Source Control Degradation due to Github Outage](https://down.guide/retool/DWN-c9c1ffe8b0) (Degraded; lasted 3h 17m; started 2026-08-17 18:32 UTC; Source Control)
- **Retool**: [Errors calling resources with Per-User authentication in Apps built with the New App Editor](https://down.guide/retool/DWN-8e717d69a7) (Partial outage; lasted 3h 53m; started 2026-08-14 15:06 UTC; New app builder)
- **Retool**: [Errors saving changes in React apps](https://down.guide/retool/DWN-30e0a4d104) (Degraded; lasted 49m; started 2026-08-06 20:27 UTC; New app builder)
- **Retool**: [Workflows Stuck in Pending State](https://down.guide/retool/DWN-64df0eebea) (Partial outage; lasted 9h 29m; started 2026-07-30 20:22 UTC; Workflows, Retool-managed Temporal (via Temporal.io))
- **Retool**: [Some queries failing when using configuration variables](https://down.guide/retool/DWN-55a0c71821) (Degraded; lasted 21m; started 2026-07-29 13:14 UTC; Resource Queries)
- **Retool**: [retool-email unavailable](https://down.guide/retool/DWN-2ae7abce69) (Major outage; lasted 20h 12m; started 2026-07-23 22:22 UTC; Email Server)
- **Retool**: [New App Builder: publishing may be blocked](https://down.guide/retool/DWN-01fb0f506c) (Degraded; lasted 3h 11m; started 2026-07-14 14:10 UTC; New app builder)
- **Retool**: [Elevated Timeout failures in Retool Workflows](https://down.guide/retool/DWN-d2b2a1c910) (Degraded; lasted 23h 53m; started 2026-07-08 16:17 UTC; Workflows)
- **Retool**: [\[Cloud\] Resource Query Latency](https://down.guide/retool/DWN-670d5b771e) (Degraded; lasted 5d 1h; started 2026-07-01 15:29 UTC; Resource Queries)
- **Retool**: [Branches auto-deleting after creation](https://down.guide/retool/DWN-8585d02ac3) (Degraded; lasted 4d 3h; started 2026-06-05 14:11 UTC; Source Control)
- **Retool**: [Retool Mobile apps cannot be opened in the in-browser preview](https://down.guide/retool/DWN-0f5efe65e5) (Partial outage; lasted 4h 3m; started 2026-06-04 15:13 UTC; Classic web app)
- **Retool**: [Sign-in issues on Retool Mobile](https://down.guide/retool/DWN-fdbdae1fab) (Degraded; lasted 8d 13h; started 2026-05-26 20:14 UTC; Classic web app)
- **Retool**: [Elevated 504 Errors Impacting Cloud Users](https://down.guide/retool/DWN-920b5754ce) (Partial outage; lasted 14m; started 2026-05-25 12:39 UTC; Classic web app)
- **Retool**: [Some Retool pages returning "Page not found" errors on load](https://down.guide/retool/DWN-7862cb9654) (Degraded; lasted 3h 40m; started 2026-05-20 14:17 UTC; Classic web app)
- **Retool**: [Some Retool pages returning "Page not found" errors on load](https://down.guide/retool/DWN-900eee8c03) (Degraded; lasted 2h 16m; started 2026-05-19 15:11 UTC; Classic web app)
- **Retool**: [Licensing service degraded - affecting workflows-worker startup for self-hosted customers using Retool-managed Temporal](https://down.guide/retool/DWN-ecfab49ad4) (Degraded; lasted 1h 27m; started 2026-05-12 13:14 UTC; Workflows, License server, Retool-managed Temporal (via Temporal.io) +1)
- **Retool**: [Issue with MotherDuck Resources](https://down.guide/retool/DWN-0337306419) (Degraded; lasted 3h 18m; started 2026-05-11 23:50 UTC; Classic web app, Resource Queries; us)
- **Retool**: [Motherduck Resource disabled for investigation](https://down.guide/retool/DWN-72d8af4efc) (Partial outage; lasted 13h 37m; started 2026-05-08 19:06 UTC; Resource Queries; us)
- **Retool**: [Workflows with custom npm libraries failing to install](https://down.guide/retool/DWN-5bfb92b3bd) (Degraded; lasted 5h 30m; started 2026-05-08 17:03 UTC; Workflows)
- **Retool**: [Front-end assets from retool-edge.com failing to load for some customers](https://down.guide/retool/DWN-e0b1fee1b2) (Partial outage; lasted 2d 15h; started 2026-05-05 23:59 UTC; Classic web app, Infrastructure; us)
- **Retool**: [\[Retool Cloud\] Google Sheets Integration Intermittently Failing with "Premature Close" Errors](https://down.guide/retool/DWN-7c1ccff943) (Degraded; lasted 5d 21h; started 2026-04-21 17:16 UTC; Resource Queries)
- **Retool**: [\[Retool Cloud\] Google Sheets Integration Intermittently Failing with "Premature Close" Errors](https://down.guide/retool/DWN-94e38e6e4c) (Degraded; lasted 13h 18m; started 2026-04-17 14:19 UTC; Resource Queries)
- **Retool**: [\[Retool Cloud\] PostgreSQL and REST API Resource Queries Intermittently Failing](https://down.guide/retool/DWN-ff31b0d4e6) (Partial outage; lasted 2h 27m; started 2026-04-16 15:49 UTC; Resource Queries, RetoolDB)
- **Retool**: [\[Retool Cloud\] Google Sheets Integration Intermittently Failing with "Premature Close" Errors](https://down.guide/retool/DWN-720a60dda2) (Partial outage; lasted 2h 2m; started 2026-04-16 15:31 UTC; Resource Queries)
- **Retool**: [\[Retool Cloud\] OAuth2 Resource Authentication Flow Failing for Custom Domains](https://down.guide/retool/DWN-2310d864be) (Degraded; lasted 6h 42m; started 2026-03-25 13:54 UTC; Resource Queries)
- **Retool**: [Intermittent App Navigation Issues on Cloud](https://down.guide/retool/DWN-03540769da) (Degraded; lasted 3h 33m; started 2026-03-17 17:36 UTC; Classic web app)
- **Retool**: [Intermittent App Navigation Issues on Cloud](https://down.guide/retool/DWN-65d8adab78) (Degraded; lasted 1h 28m; started 2026-03-17 15:20 UTC; Classic web app)
- **Retool**: [Unexpected Rate Limiting of AI Features](https://down.guide/retool/DWN-b28d3de57e) (Degraded; lasted 2h 19m; started 2026-03-06 18:53 UTC; Workflows, Resource Queries)
- **Retool**: [Intermittent failures with Google Sheets, MySQL, and PostgreSQL integrations](https://down.guide/retool/DWN-839c70f2e9) (Partial outage; lasted 12h 46m; started 2026-02-25 05:08 UTC; Workflows, Resource Queries)
- **Retool**: [Outage](https://down.guide/retool/DWN-ee9a844144) (Partial outage; lasted 0m; started 2026-02-04 22:46 UTC)
- **Retool**: [New Retool Organizations cannot provision RetoolDB](https://down.guide/retool/DWN-3bd20a731f) (Degraded; lasted 9h 37m; started 2026-02-03 13:30 UTC; RetoolDB)
- **Retool**: [Cross-Application Navigation Issue](https://down.guide/retool/DWN-31d9106eab) (Degraded; lasted 1h 31m; started 2026-01-13 17:32 UTC; Classic web app)
- **Retool**: [Snowflake Rejecting OAuth Requests With prompt Parameter](https://down.guide/retool/DWN-6650a8083d) (Degraded; lasted 3h 54m; started 2025-12-18 19:53 UTC; Resource Queries)
- **Retool**: [Elevated Errors For Resource Queries](https://down.guide/retool/DWN-aa726f822d) (Degraded; lasted 0m; started 2025-12-18 00:14 UTC)
- **Retool**: [Source Control Temporarily Impacted (GitHub Users)](https://down.guide/retool/DWN-cb54e58361) (Degraded; lasted 27m; started 2025-11-18 21:36 UTC; Source Control)
- **Retool**: [Intermittent access issues affecting Retool Cloud](https://down.guide/retool/DWN-a85b92b579) (Partial outage; lasted 1h 20m; started 2025-11-18 13:45 UTC; Infrastructure)
- **Retool**: [Intermittent Increased Latency and Failures for Source Control Deployments on Cloud](https://down.guide/retool/DWN-32960b8f45) (Degraded; lasted 23h 12m; started 2025-11-17 15:34 UTC; Source Control)
- **Retool**: [Increased Error Rates with Retool AI Actions](https://down.guide/retool/DWN-9238536fa4) (Degraded; lasted 3h 17m; started 2025-10-29 13:45 UTC; Resource Queries)
- **Retool**: [Intermittent increases in backend failures and latency](https://down.guide/retool/DWN-1df8a745a2) (Degraded; lasted 2d 19h; started 2025-10-17 23:19 UTC; Classic web app)
- **Retool**: [Increased 500 Error Rates Preventing Some Apps from Loading](https://down.guide/retool/DWN-162e974838) (Partial outage; lasted 0m; started 2025-10-16 20:23 UTC)

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