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RevenueCat

Increased error rate on our API

Partial outage Lasted 3h 50m · started · RevenueCat's page

Level
confirmed
Worst impact
Partial outage
Components
API Uptime, Overview, Charts, Collaborators, Customer Lists, Experiments, Login, Paywalls Editor
Down Index
38of 100

What to do

  • Check whether you use RevenueCat API Uptime, Overview, Charts, Collaborators and 4 more. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 3h 50m it lasted.

    Anything that failed between 2026-02-10 20:45 UTC and 2026-02-11 00:35 UTC may need a replay.
  • Subscribe to RevenueCat's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=revenuecat works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from RevenueCat 8

  1. investigating

    We're currently investigating an increased error rate on some of our APIs.

    provider

  2. investigating

    We believe we have identified an issue with Cloudfront, and we have applied an emergency mitigation. We're seeing recovery on SDK APIs.

    provider

  3. monitoring

    We’ve recovered the SDK API, and purchases from your app are now being processed successfully. Some dashboard functionality may still be unreliable. Our team is continuing to work on mitigating the CloudFront issues, and we’ll share further updates as progress is made.

    provider

  4. monitoring

    We’ve recovered the SDK API, and purchases from your app are now being processed successfully. Some dashboard functionality and paywall assets may still be unavailable. Our team is continuing to work on mitigating the CloudFront issues, and we’ll share further updates as progress is made.

    provider

  5. monitoring

    We are continuing to monitor for any further issues.

    provider

  6. monitoring

    We purged the DNS cache and are starting to see improving dashboard error rates. There is still a long tail of errors we are monitoring.

    provider

  7. monitoring

    The primary DNS servers have recovered and updates have propagated to most DNS providers. Note that some ISPs and network setups might cache DNS entries longer, so errors might persist and might take longer to resolve for some users.

    provider

  8. resolved

    This incident has been resolved.

    provider

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Corrections

None so far.

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Questions about DWN-2fd8a515d2

Is RevenueCat still down?

No, this incident was resolved 2026-02-11 00:35 UTC. For RevenueCat's live state, see https://down.guide/revenuecat.

How long did it last?

3h 50m, from 2026-02-10 20:45 UTC to 2026-02-11 00:35 UTC, by the times RevenueCat posted.

What was affected?

RevenueCat named API Uptime, Overview, Charts, Collaborators and 4 more.

What caused it?

RevenueCat hasn't published a root cause. If it does, it shows here.

Where does this come from?

RevenueCat's official status page, https://status.revenuecat.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.