# Rico is having issues

- Provider: [RevenueCat](https://down.guide/revenuecat)
- Level: confirmed
- Impact: Major outage
- lasted 1h 10m
- started 2026-08-06 17:04 UTC
- AI features
- id: DWN-7a99fdb293
- Official page: https://stspg.io/zbhkby8n4kcm

## Updates from RevenueCat
### 2026-08-06 17:04 UTC: investigating
We are currently investigating a complete outage affecting Rico. All requests to the service are failing at this time.
We will provide an update as soon as we have more information.

### 2026-08-06 17:06 UTC: identified
We've identified the issue: an outage with one of our upstream AI inference providers is causing Rico to fail. This is an external dependency issue, and we are actively monitoring the provider's status and working on mitigation options.
We will post another update as soon as we have more information.

### 2026-08-06 17:16 UTC: monitoring
Our upstream AI inference provider has recovered, and Rico is now operating normally. We're continuing to monitor closely to confirm full stability before marking this resolved.
We will provide a final update shortly.

### 2026-08-06 18:14 UTC: resolved
Rico continues recovered and stable, we consider the incident resolved.

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