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RevenueCat

ARR/MRR charts are incorrect for some users

Degraded Lasted 5h 45m · started · RevenueCat's page

Level
confirmed
Worst impact
Degraded
Components
Charts
Down Index
22of 100

What to do

  • Check whether you use RevenueCat Charts. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 5h 45m it lasted.

    Anything that failed between 2026-03-31 09:59 UTC and 2026-03-31 15:44 UTC may need a replay.
  • Subscribe to RevenueCat's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=revenuecat works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from RevenueCat 4

  1. identified

    We have identified a problem affecting the Play Store which results in inflated MRR/ARR numbers for Charts v3. We have identified the problem and we are working on a fix.

    provider

  2. identified

    We have found that the issue only affects charts for Play Store products that have two introductory offers. We are currently testing our fix before the final deployment and backfilling of the affected charts.

    provider

  3. identified

    We have applied the fix, and we are currently backfilling the affected charts.

    provider

  4. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-8cde26a04e

Is RevenueCat still down?

No, this incident was resolved 2026-03-31 15:44 UTC. For RevenueCat's live state, see https://down.guide/revenuecat.

How long did it last?

5h 45m, from 2026-03-31 09:59 UTC to 2026-03-31 15:44 UTC, by the times RevenueCat posted.

What was affected?

RevenueCat named Charts.

What caused it?

RevenueCat hasn't published a root cause. If it does, it shows here.

Where does this come from?

RevenueCat's official status page, https://status.revenuecat.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.