# Real-time Charts (beta): Active Customers chart and Overview dashboard have delayed data

- Provider: [RevenueCat](https://down.guide/revenuecat)
- Level: confirmed
- Impact: Degraded
- lasted 1d 5h
- started 2025-11-03 17:12 UTC
- Overview, Charts
- id: DWN-9d360e3fb4
- Official page: https://stspg.io/6c2k57lvmgyb

## Updates from RevenueCat
### 2025-11-03 17:12 UTC: identified
We’re currently experiencing a delay in data updates for the Active Customers chart and the Overview dashboard. Our team is actively working to bring the data up to date.

### 2025-11-03 20:12 UTC: monitoring
We have identified the root cause of the issue and are processing the backlog of data. The Active Customers charts (currently in beta) and Overview panel will start showing up-to-date information within 24 hours.

### 2025-11-04 22:53 UTC: resolved
We have finished processing the data backlog. Real-time charts now show up-to-date information in the Active Customers chart and the Overview panel.

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