# Increased error rate when fetching subscriber information

- Provider: [RevenueCat](https://down.guide/revenuecat)
- Level: confirmed
- Impact: Operational
- lasted 1h 32m
- started 2026-05-25 15:57 UTC
- id: DWN-d2a72a1dc0
- Official page: https://stspg.io/1k6zhqfyff8d

## Updates from RevenueCat
### 2026-05-25 15:57 UTC: identified
We are experiencing an increased error rate when fetching subscriber information coming from an incorrect cache. We are currently working on a fix.

### 2026-05-25 16:23 UTC: monitoring
A fix has been implemented and error rate is going down. We'll keep monitoring.

### 2026-05-25 17:29 UTC: resolved
This incident has been resolved.

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