# Problems connecting to Apple services

- Provider: [RevenueCat](https://down.guide/revenuecat)
- Level: confirmed
- Impact: Partial outage
- lasted 10h 45m
- started 2026-07-26 23:06 UTC
- Apple Receipt Server
- id: DWN-e1522de3bb
- Official page: https://stspg.io/zvtwgpbwr0sw

## Updates from RevenueCat
### 2026-07-26 23:06 UTC: investigating
We are investigating errors with Apple's services. We have enabled a temporary fallback mechanism that should provide limited functionality.

### 2026-07-27 00:06 UTC: identified
Apple have acknowledged problems with multiple services. We will keep granting short-lived, temporary entitlements until the problem is resolved. Once the error rate returns to normal, we will disable this mitigation and revalidate the affected purchases.

### 2026-07-27 00:32 UTC: monitoring
We're monitoring the Receipt Server for recovery
Because we're unable to validate new purchases with the store, we're granting new users a short-term entitlement (at most 24 hours). This prevents customers from being denied access during exceptional situations, such as partial app store outages
After connectivity is restored, if validation succeeds, expect a regular initial purchase. If validation fails, the temporary entitlements will expire

### 2026-07-27 00:41 UTC: monitoring
Apple's Receipt Server is back up
We're replaying purchases
Temporary entitlements will either turn into 'real' purchases, or will expire, and related webhook and intergation events for the duration of the outage will start coming through

### 2026-07-27 06:21 UTC: monitoring
We are continuing to replay impacted receipts. This does not impact customers that made purchases during the outage window as the temporary entitlement granted by RevenueCat will ensure a seamless transition.
This incident will be closed out once all the purchases have been replayed.

### 2026-07-27 09:50 UTC: resolved
All the impacted purchases have been replayed.

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