# General service degradation

- Provider: [Rippling](https://down.guide/rippling)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 2m
- started 2025-11-16 18:36 UTC
- Rippling App
- id: DWN-4dec6db75a
- Official page: https://stspg.io/76yjpwr1302c

## Updates from Rippling
### 2025-11-16 18:36 UTC: investigating
We are experiencing degradation across multiple services due to high load on a database critical to groups

### 2025-11-16 18:45 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-11-16 19:38 UTC: resolved
Our team has made changes to reduce load on the groups database and has scaled up the database infrastructure to accommodate additional load.
The incident has been resolved.

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