# Service Disruption Across Infrastructure

- Provider: [Rollbar](https://down.guide/rollbar)
- Level: confirmed
- Impact: Major outage
- lasted 3h 43m
- started 2025-10-20 07:36 UTC
- id: DWN-79ec061764
- Official page: https://status.rollbar.com/incidents/01K808SA1E4Q0ZV8KXWWNN4SR3

## Updates from Rollbar
### 2025-10-20 07:36 UTC: investigating
We are currently investigating an issue affecting our entire infrastructure. Users may experience failures when accessing our application, API, or related services. Early signs indicate the problem may be related to our upstream DNS or network provider.

### 2025-10-20 08:56 UTC: investigating
Still investigating. The data points to an issue with our provider internal network.

### 2025-10-20 10:29 UTC: monitoring
We were affected by an issue on our cloud infrastructure provider.
The issue seems to be resolved, we're still monitoring and performance may be degraded.

### 2025-10-20 11:20 UTC: resolved
Our cloud provider has fixed the networking issues they were experiencing.

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