# Web application page loading issues

- Provider: [Rollbar](https://down.guide/rollbar)
- Level: confirmed
- Impact: Degraded
- lasted 1h 36m
- started 2026-01-27 09:20 UTC
- id: DWN-d9dd7a8ab9
- Official page: https://status.rollbar.com/incidents/01KFZC21BBYZ0152YJGP9H3KXX

## Updates from Rollbar
### 2026-01-27 09:20 UTC: investigating
We are experiencing problems with the Rollbar Web Application (app.rollbar.com) and page loading. We are looking into this actively and will post when we have identified the issue.

### 2026-01-27 09:33 UTC: identified
We are currently experiencing service disruptions due to technical issues with one of our \*\*third-party upstream providers\*\*. This may result in intermittent errors or degraded performance within our platform.
Our team is in close contact with the provider, and they have confirmed that a fix is being implemented. We expect services to return to normal shortly.
\*\*Next Update:\*\* As soon as we receive confirmation of the resolution.

### 2026-01-27 10:09 UTC: identified
Our third-party provider is continuing their efforts to restore full service. 
We are closely monitoring their progress and will provide further updates as they become available.

### 2026-01-27 10:56 UTC: resolved
Our third-party provider has successfully implemented a fix. We have verified that all affected services are now fully operational.
We will continue to monitor the situation closely to ensure continued stability. Thank you for your patience.

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