# Item Processing impact for RUBY and PHY SDKs 

- Provider: [Rollbar](https://down.guide/rollbar)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-05-09 19:35 UTC
- id: DWN-eebb2bd3e6
- Official page: https://status.rollbar.com/incidents/01KR73SRSEHFXK80AAWGSWDW78

## Updates from Rollbar
### 2026-05-08 21:30 UTC: resolved
Earlier today we identified and resolved an issue impacting customers using our PHP and Ruby SDKs. A backend API change deployed on Friday 5/8/26 ~2:30PM PT inadvertently broke request parsing for certain payloads sent with the Ruby and PHP SDKs. As a result, occurrences sent during this window were rejected and not recorded.
We rolled back the change this morning (5/9 at 8:30 am PT) and occurrence ingestion is back to normal.
Unfortunately, occurrences that were dropped during the affected window, were not stored and cannot be recovered. We understand thats a gap in your observability and we take that seriously.
We’re conducting a full postmortem and will publish details on our statue page. In the meantime if you’re still seeing issues or have questions, please don’t hesitate to reply here.

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