# Service provider incident

- Provider: [Rollbar](https://down.guide/rollbar)
- Level: confirmed
- Impact: Degraded
- lasted 2h 24m
- started 2025-06-12 19:07 UTC
- id: DWN-f70d62e499
- Official page: https://status.rollbar.com/incidents/01JXJRMCMP80AZ1F55N9FAYRES

## Updates from Rollbar
### 2025-06-12 18:23 UTC: investigating
We are currently experiencing an issue with our service provider, we are awaiting an update from them about this situation and will provide an update as soon as more information is available.

### 2025-06-12 19:32 UTC: investigating
We have received notification from one of our service providers indicating an issue that is impacting multiple parts of the platform, at this time we do appear to be processing items we receive however some items that rely on affected parts of the system may see a delay in processing.

### 2025-06-12 20:29 UTC: monitoring
Services appear to be recovering and we are processing through the backlog of items.

### 2025-06-12 21:31 UTC: resolved
This has now been resolved. Apologies for any inconvenience caused by this outage.

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