# Mobile not loading alerts & incidents

- Provider: [Rootly](https://down.guide/rootly)
- Level: confirmed
- Impact: Degraded
- lasted 10m
- started 2025-07-04 18:27 UTC
- id: DWN-18031c5c6f
- Official page: https://status.rootly.com/incidents/7bdb1086-1790-4573-80f3-7a36bbfe0342

## Updates from Rootly
### 2025-07-04 18:27 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-07-04 18:28 UTC: identified
We are currently investigating an issue impacting the Mobile API for Alerts, resulting in degraded service for customers accessing alerts via mobile devices.
Affected users may experience:
- Errors loading alert data
- Web application access remains operational and unaffected.

### 2025-07-04 18:37 UTC: resolved
This incident has been resolved.

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