# Intermittent Issues Accessing Rootly due to Cloudflare

- Provider: [Rootly](https://down.guide/rootly)
- Level: confirmed
- Impact: Degraded
- lasted 2h 4m
- started 2025-11-18 11:54 UTC
- apac, eu
- id: DWN-3101b445a4
- Official page: https://status.rootly.com/incidents/76238ac8-d981-4ef9-b190-def1e4c11a15

## Updates from Rootly
### 2025-11-18 11:54 UTC: investigating
We are seeing upstream Cloudflare issues at the moment. They are experiencing a global outage that we are monitoring. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
It appears to be intermittent depending on the users location.

### 2025-11-18 12:19 UTC: monitoring
We are seeing strong recovery across most regions (NA, EMEA, APAC, etc.). Everything appears to be functioning as expected for most users (some still require retries and is intermittent). We are continuing to monitor. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

### 2025-11-18 12:49 UTC: monitoring
We are seeing degraded affects across several regions still for some users. We are continuing to monitor.

### 2025-11-18 13:19 UTC: monitoring
We are seeing degraded affects across several regions still for some users (some with stronger recovery than others). We are continuing to monitor.

### 2025-11-18 13:37 UTC: monitoring
We are seeing degraded affects across several regions still for some users. We are continuing to monitor. Cloudflare has identified the issue and implementing a fix: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7.

### 2025-11-18 13:42 UTC: monitoring
We are continuing to monitor for any further issues.

### 2025-11-18 13:44 UTC: monitoring
We are continuing to monitor for any further issues.

### 2025-11-18 13:58 UTC: resolved
All regions are showing healthy traffic and all products are working as expected. We will continue to monitor out of precaution.

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