Slack Platform Issue: Apps Displaying "We cannot display this message" Errors

What to do

• Check whether your product depends on Rootly. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 9m it lasted.

  Anything that failed between 2025-08-28 13:02 UTC and 2025-08-28 16:10 UTC may need a replay.

• Subscribe to Rootly's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=rootly works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Rootly 3

1. investigatingAug 28, 2025, 1:02 PM UTC

   We are currently monitoring an incident from Slack (https://slack-status.com/2025-08/54ca351d3ad76351) and are aware of issues with our Slack App displaying a "We cannot display this message" error when interacting with apps that utilize drop-down options. Initial findings suggest this behavior is tied to the latest version of Slack. We are actively monitoring the situation and working to confirm the root cause. We’ll provide further updates as soon as more information becomes available. We apologize for the disruption in the meantime.

   provider

2. identifiedAug 28, 2025, 1:57 PM UTC

   We've identified that the following impacted version: 4.45.69 342c17f19a46a42fda9612f6d8e0b46dea5a07a5@1756377163 The impact appears to limited to Slack's Desktop App. Web, some versions of Slack Desktop and mobile continue to be operational.

   provider

3. resolvedAug 28, 2025, 4:10 PM UTC

   This issue is now resolved.

   provider

Corrections

None so far.

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