# Slack Platform Issue: Apps Displaying "We cannot display this message" Errors

- Provider: [Rootly](https://down.guide/rootly)
- Level: confirmed
- Impact: Degraded
- lasted 3h 9m
- started 2025-08-28 13:02 UTC
- id: DWN-43be0d3d15
- Official page: https://status.rootly.com/incidents/36b90a2a-11b5-4a93-b17a-dcce76337c07

## Updates from Rootly
### 2025-08-28 13:02 UTC: investigating
We are currently monitoring an incident from Slack (https://slack-status.com/2025-08/54ca351d3ad76351) and are aware of issues with our Slack App displaying a "We cannot display this message" error when interacting with apps that utilize drop-down options.
Initial findings suggest this behavior is tied to the latest version of Slack. We are actively monitoring the situation and working to confirm the root cause.
We’ll provide further updates as soon as more information becomes available. We apologize for the disruption in the meantime.

### 2025-08-28 13:57 UTC: identified
We've identified that the following impacted version: 4.45.69 342c17f19a46a42fda9612f6d8e0b46dea5a07a5@1756377163
The impact appears to limited to Slack's Desktop App.
Web, some versions of Slack Desktop and mobile continue to be operational.

### 2025-08-28 16:10 UTC: resolved
This issue is now resolved.

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