# Delayed Paging

- Provider: [Rootly](https://down.guide/rootly)
- Level: confirmed
- Impact: Degraded
- lasted 2h 54m
- started 2025-10-20 18:48 UTC
- id: DWN-528693e0c2
- Official page: https://status.rootly.com/incidents/f5b2722c-7cff-4dd6-a8d9-8a886da45ee0

## Updates from Rootly
### 2025-10-20 18:48 UTC: investigating
We are currently investigating delays in paging notifications due to an issue with one of our upstream providers. As a result, incident alerts may be delayed in reaching on-call responders.
We appreciate your patience and will provide updates as more information becomes available.

### 2025-10-20 19:08 UTC: identified
Our engineers are still working to mitigate the issue. Paging continues to be delayed.

### 2025-10-20 19:48 UTC: identified
Our engineers are still working to mitigate the issue. Paging continues to be delayed but alert ingestion remains unaffected.

### 2025-10-20 20:22 UTC: identified
Our engineering team continues to actively work on the issue. Alerts are being ingested but sent out delayed.

### 2025-10-20 20:34 UTC: monitoring
Our system has recovered and new notifications are being sent without delay.
Some previously delayed pages are and other on-call notifications may arrive later than expected.

### 2025-10-20 21:42 UTC: resolved
This issue is now fully resolved as our upstream providers have recovered.

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