# Some Users w Android Loading Issues

- Provider: [Rootly](https://down.guide/rootly)
- Level: confirmed
- Impact: Degraded
- lasted 33m
- started 2025-08-15 14:02 UTC
- id: DWN-53b1be9c6a
- Official page: https://status.rootly.com/incidents/3215e060-0b15-44c0-96da-4b53ed4a7de3

## Updates from Rootly
### 2025-08-15 14:02 UTC: investigating
We're aware of a potential issue that could impact Android users loading the mobile app. If any Android users have issues loading the app, please clear cache to fix. Long hold on the Rootly app icon (which brings up a menu), hit app info -\> storage and cache -\> clear cache.
Paging and push notifications are not affected.

### 2025-08-15 14:35 UTC: resolved
The issue has been mitigated. If you haven't upgraded to the latest version of the mobile app on Android you would've remained unaffected. Again, paging and push notifications are unaffected.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).