Web and Desktop Slack Client not populating select/multi-select menus

What to do

• Check whether your product depends on Rootly. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 55m it lasted.

  Anything that failed between 2025-07-15 17:34 UTC and 2025-07-15 19:29 UTC may need a replay.

• Subscribe to Rootly's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=rootly works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Rootly 5

1. investigatingJul 15, 2025, 5:34 PM UTC

   We are seeing multiple reports that Slack Client Version 4.45.60 5ceb15a480a45f9ff66f8ac70ad43d9365eda8e6@1752518552 (Production) has re-introduced the same issue with select menus and dropdowns from earlier noted here: https://slack-status.com/2025-07/1ce16e396a56dcf8 We are working with Slack to resolve this issue. As a workaround, in order to create / update an incident you can use our Web Dashboard or Slack iOS / Android app. We are are monitoring the issue closely with Slack and will update this page when we have more information. On-call paging is not impacted.

   provider

2. investigatingJul 15, 2025, 6:39 PM UTC

   We are still seeing reports of select and multi-select menus failing to populate due to an issue with certain versions of the Web and Desktop Slack client. The following platforms are unaffected: - Rootly Web Dashboard - Slack iOS/Android app On-call paging is not impacted.

   provider

3. investigatingJul 15, 2025, 6:57 PM UTC

   Slack continues to work toward resolving this matter: https://slack-status.com/2025-07/1ce16e396a56dcf8 Slack is currently recommend that users continue trying to refresh their client using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux).

   provider

4. monitoringJul 15, 2025, 7:01 PM UTC

   We are seeing reports that updating Slack Desktop Client to version Version 4.45.60 a8def85020f2e6f981e24e9ee2c4f8582820e1e7@1752601050 (Production) may resolve this issue. Please continue trying to refresh desktop client using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). We will continue to monitor this issue.

   provider

5. resolvedJul 15, 2025, 7:29 PM UTC

   This issue is resolved. A hard refresh of Slack's web client, or desktop client using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux) may be required to restore select and multi-select form functionality.

   provider

Corrections

None so far.

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