# Web and Desktop Slack Client not populating select/multi-select menus

- Provider: [Rootly](https://down.guide/rootly)
- Level: confirmed
- Impact: Degraded
- lasted 1h 55m
- started 2025-07-15 17:34 UTC
- id: DWN-53ffc894d0
- Official page: https://status.rootly.com/incidents/289cb7cb-57df-4b64-8a31-fe083b6b54d6

## Updates from Rootly
### 2025-07-15 17:34 UTC: investigating
We are seeing multiple reports that Slack Client Version 4.45.60
5ceb15a480a45f9ff66f8ac70ad43d9365eda8e6@1752518552 (Production) has re-introduced the same issue with select menus and dropdowns from earlier noted here: https://slack-status.com/2025-07/1ce16e396a56dcf8
We are working with Slack to resolve this issue.
As a workaround, in order to create / update an incident you can use our Web Dashboard or Slack iOS / Android app.
We are are monitoring the issue closely with Slack and will update this page when we have more information.
On-call paging is not impacted.

### 2025-07-15 18:39 UTC: investigating
We are still seeing reports of select and multi-select menus failing to populate due to an issue with certain versions of the Web and Desktop Slack client. 
The following platforms are unaffected:
- Rootly Web Dashboard
- Slack iOS/Android app
On-call paging is not impacted.

### 2025-07-15 18:57 UTC: investigating
Slack continues to work toward resolving this matter: https://slack-status.com/2025-07/1ce16e396a56dcf8
Slack is currently recommend that users continue trying to refresh their client using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux).

### 2025-07-15 19:01 UTC: monitoring
We are seeing reports that updating Slack Desktop Client to version Version 4.45.60
a8def85020f2e6f981e24e9ee2c4f8582820e1e7@1752601050 (Production) may resolve this issue. 
Please continue trying to refresh desktop client using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). 
We will continue to monitor this issue.

### 2025-07-15 19:29 UTC: resolved
This issue is resolved.
A hard refresh of Slack's web client, or desktop client using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux) may be required to restore select and multi-select form functionality.

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