Investigating Search Latency

What to do

• Check whether your product depends on Rootly. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 58m it lasted.

  Anything that failed between 2025-09-25 16:16 UTC and 2025-09-25 21:13 UTC may need a replay.

• Subscribe to Rootly's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=rootly works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Rootly 3

1. investigatingSep 25, 2025, 4:16 PM UTC

   We are currently investigating increased latency in our in-app search (including alert search and incident search). Newly created resources may not be immediately searchable. Search results in-app may be slower to load than normal. Search results may be returned more slowly for certain API endpoints, including: GET /api/v1/incidents, GET /api/v1/services, GET /api/v1/groups, GET /api/v1/users, and GET /api/v1/audits. Our team is actively working on resolving this issue and will provide updates as soon as more information becomes available.

   provider

2. monitoringSep 25, 2025, 4:49 PM UTC

   We identified the root cause of the issue and have implemented a fix. Latencies have returned to normal and we are monitoring them going forward.

   provider

3. resolvedSep 25, 2025, 9:13 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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