# Investigating Search Latency

- Provider: [Rootly](https://down.guide/rootly)
- Level: confirmed
- Impact: Degraded
- lasted 4h 58m
- started 2025-09-25 16:16 UTC
- id: DWN-54075b3c6c
- Official page: https://status.rootly.com/incidents/ae22cb34-2386-4b99-a3f0-a6b9440c6969

## Updates from Rootly
### 2025-09-25 16:16 UTC: investigating
We are currently investigating increased latency in our in-app search (including alert search and incident search).
Newly created resources may not be immediately searchable.
Search results in-app may be slower to load than normal.
Search results may be returned more slowly for certain API endpoints, including: GET /api/v1/incidents, GET /api/v1/services, GET /api/v1/groups, GET /api/v1/users, and GET /api/v1/audits.
Our team is actively working on resolving this issue and will provide updates as soon as more information becomes available.

### 2025-09-25 16:49 UTC: monitoring
We identified the root cause of the issue and have implemented a fix. 
Latencies have returned to normal and we are monitoring them going forward.

### 2025-09-25 21:13 UTC: resolved
This incident has been resolved.

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