# Incident Creation from Slack Unavailable (Web Platform + On-Call Not Impacted)

- Provider: [Rootly](https://down.guide/rootly)
- Level: confirmed
- Impact: Degraded
- lasted 3m
- started 2024-09-25 14:22 UTC
- id: DWN-81af8951f0
- Official page: https://status.rootly.com/incidents/29604e92-afa6-4db2-9165-a1aa3ab428b9

## Updates from Rootly
### 2024-09-25 14:22 UTC: investigating
Incident creation from Slack is impacted from an upstream provider issue but Web Platform and Rootly On-Call is not impacted.

### 2024-09-25 14:24 UTC: investigating
We are continuing to investigate this issue.

### 2024-09-25 14:25 UTC: resolved
This incident has been resolved.

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