Investigating Increased Latency

What to do

• Check whether your product depends on Rootly. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 7m it lasted.

  Anything that failed between 2025-10-29 20:32 UTC and 2025-10-29 21:40 UTC may need a replay.

• Subscribe to Rootly's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=rootly works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Rootly 3

1. investigatingOct 29, 2025, 8:32 PM UTC

   We are currently investigating reports of increased latency across the Rootly platform. Users may experience slower-than-usual response times when performing actions. At this time, paging and alerting are not impacted, and all core functionality remains operational. Our engineering team is actively working to identify and mitigate the cause. We will provide updates as more information becomes available.

   provider

2. identifiedOct 29, 2025, 9:10 PM UTC

   We've identified the issue and are working to towards mitigation.

   provider

3. resolvedOct 29, 2025, 9:40 PM UTC

   We have fully resolved the latency issues that were affecting our service. All systems are should now be operating normally, and performance has returned to expected levels.

   provider

Corrections

None so far.

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