# Intermittent Failures with User Sign In and Incident Creation

- Provider: [Rootly](https://down.guide/rootly)
- Level: confirmed
- Impact: Partial outage
- lasted 26m
- started 2024-04-01 14:53 UTC
- id: DWN-b03ca3c89a
- Official page: https://status.rootly.com/incidents/df0d4d31-de4a-49f2-8074-8f9c6837440b

## Updates from Rootly
### 2024-04-01 15:03 UTC: investigating
The team is currently investigating issues with users signing into Rootly Web Platform.

### 2024-04-01 15:05 UTC: investigating
We are continuing to investigate this issue.

### 2024-04-01 15:10 UTC: investigating
We are continuing to investigate this issue. Slack, Web, and API are currently impacted. Rootly On-Call remains online without impact.

### 2024-04-01 15:15 UTC: identified
The issue has been identified and the team is aware of the root cause. A fix is being implemented.

### 2024-04-01 15:19 UTC: resolved
This incident has been resolved. RCA will follow and be sent to customers.

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