- Level
- confirmed
- Worst impact
- Degraded
- Down Index
- 19of 100
What to do
Check whether your product depends on Rootly. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 28m it lasted.
Anything that failed between 2025-07-24 15:11 UTC and 2025-07-24 17:39 UTC may need a replay.Subscribe to Rootly's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=rootly works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Rootly 4
- investigating
We are currently investigating an issue causing elevated latency across multiple parts of our platform. Affected users may experience delays when accessing the dashboard, API responses, and background processing tasks. Our engineering team is actively working to identify the root cause and mitigate the impact. We will provide an update within 30 minutes or as soon as more information becomes available. Thank you for your patience as we work to resolve this issue.
provider
- identified
We have identified that higher-than-normal load on our database systems is contributing to increased latency in our services for some users. Our engineering team is actively working to rebalance traffic and optimize performance. We will continue to monitor closely and provide updates. Paging is operational.
provider
- monitoring
We're seeing a noticeable reduction in latency across affected services. API responses, dashboard performance, and background processes are beginning to recover. Our team is continuing to monitor the situation closely to ensure stability. Paging continues to be operational.
provider
- resolved
The earlier latency issues have been fully resolved. Database load is now being handled effectively, and service latency has remained consistently within nominal ranges across all affected components.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-c8c26f6298
Is Rootly still down?
No, this incident was resolved 2025-07-24 17:39 UTC. For Rootly's live state, see https://down.guide/rootly.
How long did it last?
2h 28m, from 2025-07-24 15:11 UTC to 2025-07-24 17:39 UTC, by the times Rootly posted.
What caused it?
Rootly hasn't published a root cause. If it does, it shows here.
Where does this come from?
Rootly's official status page, https://status.rootly.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.