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Rootly

Slack Web client not populating external multi select dropdowns

Degraded Lasted 14h 15m · started · Rootly's page

Level
confirmed
Worst impact
Degraded
Down Index
23of 100

What to do

  • Check whether your product depends on Rootly. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 14h 15m it lasted.

    Anything that failed between 2025-07-15 00:14 UTC and 2025-07-15 14:29 UTC may need a replay.
  • Subscribe to Rootly's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=rootly works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Rootly 10

  1. identified

    A recent Slack Web Client update broke loading multi select dropdowns. Known web client versions impacted are: - 4.45.60 - 4.44.65 As a workaround, in order to create / update an incident you can use our Web Dashboard or Slack iOS / Android app. We are are monitoring the issue closely with Slack and will update this page when we have more information.

    provider

  2. identified

    We are continuing to work with Slack regarding this issue.

    provider

  3. identified

    We are continuing to work with Slack regarding this issue.

    provider

  4. identified

    We are continuing to work with Slack regarding this issue.

    provider

  5. identified

    We are continuing to work with Slack regarding this issue.

    provider

  6. identified

    We are continuing to work with Slack regarding this issue.

    provider

  7. identified

    Please follow the Slack Incident here: https://slack-status.com/2025-07/1ce16e396a56dcf8

    provider

  8. identified

    The Slack incident is ongoing: https://slack-status.com/2025-07/1ce16e396a56dcf8 We recommend following both pages for updates. Creating and updating incidents via our Web Dashboard or Slack iOS / Android app continues to function as expected. On-call paging is not impacted.

    provider

  9. monitoring

    We have confirmed that loading multi select dropdowns is functioning as expected in our workspace and others after closing and re-opening the Slack client. We will continue to monitor this issue.

    provider

  10. resolved

    The Slack team is now reporting that this issue is now resolved for all users.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-d97f294450

Is Rootly still down?

No, this incident was resolved 2025-07-15 14:29 UTC. For Rootly's live state, see https://down.guide/rootly.

How long did it last?

14h 15m, from 2025-07-15 00:14 UTC to 2025-07-15 14:29 UTC, by the times Rootly posted.

What caused it?

Rootly hasn't published a root cause. If it does, it shows here.

Where does this come from?

Rootly's official status page, https://status.rootly.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.