# Slack Web client not populating external multi select dropdowns

- Provider: [Rootly](https://down.guide/rootly)
- Level: confirmed
- Impact: Degraded
- lasted 14h 15m
- started 2025-07-15 00:14 UTC
- id: DWN-d97f294450
- Official page: https://status.rootly.com/incidents/37c3f0e6-942d-4ef7-be59-d23c5436acbe

## Updates from Rootly
### 2025-07-15 00:14 UTC: identified
A recent Slack Web Client update broke loading multi select dropdowns.
Known web client versions impacted are:
- 4.45.60
- 4.44.65
As a workaround, in order to create / update an incident you can use our Web Dashboard or Slack iOS / Android app.
We are are monitoring the issue closely with Slack and will update this page when we have more information.

### 2025-07-15 02:00 UTC: identified
We are continuing to work with Slack regarding this issue.

### 2025-07-15 04:00 UTC: identified
We are continuing to work with Slack regarding this issue.

### 2025-07-15 07:00 UTC: identified
We are continuing to work with Slack regarding this issue.

### 2025-07-15 07:10 UTC: identified
We are continuing to work with Slack regarding this issue.

### 2025-07-15 07:17 UTC: identified
We are continuing to work with Slack regarding this issue.

### 2025-07-15 09:57 UTC: identified
Please follow the Slack Incident here: https://slack-status.com/2025-07/1ce16e396a56dcf8

### 2025-07-15 12:18 UTC: identified
The Slack incident is ongoing: https://slack-status.com/2025-07/1ce16e396a56dcf8
We recommend following both pages for updates.
Creating and updating incidents via our Web Dashboard or Slack iOS / Android app continues to function as expected.
On-call paging is not impacted.

### 2025-07-15 12:33 UTC: monitoring
We have confirmed that loading multi select dropdowns is functioning as expected in our workspace and others after closing and re-opening the Slack client.
We will continue to monitor this issue.

### 2025-07-15 14:29 UTC: resolved
The Slack team is now reporting that this issue is now resolved for all users.

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