Failures when interacting with Rootly in Slack

What to do

• Check whether your product depends on Rootly. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 8h 40m it lasted.

  Anything that failed between 2025-09-04 17:19 UTC and 2025-09-05 01:58 UTC may need a replay.

• Subscribe to Rootly's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=rootly works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Rootly 8

1. investigatingSep 4, 2025, 5:19 PM UTC

   We are currently investigating reports of failures when interacting with our app in Slack and web. Our team is actively looking into the issue and will provide updates as more information becomes available.

   provider

2. monitoringSep 4, 2025, 5:41 PM UTC

   We have identified the underlying issue affecting interactions with our app in Slack and web. We are seeing signs of gradual recovery and are continuing to monitor the situation closely to ensure full resolution.

   provider

3. monitoringSep 4, 2025, 5:44 PM UTC

   Web is operational - we are continuing to monitor reports of Slack interactions failing.

   provider

4. identifiedSep 4, 2025, 7:03 PM UTC

   The Rootly Slack app is currently unavailable. Users are unable to interact with our product in Slack at this time. Our web app remains available. Our engineering team is actively working to restore full functionality. On-Call remains operational. We will provide updates as more information becomes available.

   provider

5. identifiedSep 4, 2025, 9:37 PM UTC

   We are actively debugging with the Slack engineering team on potential upstream issues. Web, mobile, on-call remains operational.

   provider

6. identifiedSep 5, 2025, 12:08 AM UTC

   Slack Engineering has identified the issue, and we are working with them to mitigate. Web, mobile, and paging (on-call) remains operational.

   provider

7. identifiedSep 5, 2025, 12:53 AM UTC

   Slack's engineering team is continuing to implement the fix. Web, mobile, and on-call paging remain operational.

   provider

8. resolvedSep 5, 2025, 1:58 AM UTC

   Slack's engineering has resolved the issue. Slack is working as expected. We appreciate your patience. RCA will be made available to customers from Slack and Rootly.

   provider

Corrections

None so far.

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