# Failures when interacting with Rootly in Slack

- Provider: [Rootly](https://down.guide/rootly)
- Level: confirmed
- Impact: Partial outage
- lasted 8h 40m
- started 2025-09-04 17:19 UTC
- id: DWN-d9eff8d56c
- Official page: https://status.rootly.com/incidents/59bef9d3-d6b7-4a94-b1e9-b4e245b9ea56

## Updates from Rootly
### 2025-09-04 17:19 UTC: investigating
We are currently investigating reports of failures when interacting with our app in Slack and web. Our team is actively looking into the issue and will provide updates as more information becomes available.

### 2025-09-04 17:41 UTC: monitoring
We have identified the underlying issue affecting interactions with our app in Slack and web. We are seeing signs of gradual recovery and are continuing to monitor the situation closely to ensure full resolution.

### 2025-09-04 17:44 UTC: monitoring
Web is operational - we are continuing to monitor reports of Slack interactions failing.

### 2025-09-04 19:03 UTC: identified
The Rootly Slack app is currently unavailable. Users are unable to interact with our product in Slack at this time. Our web app remains available. Our engineering team is actively working to restore full functionality. On-Call remains operational. We will provide updates as more information becomes available.

### 2025-09-04 21:37 UTC: identified
We are actively debugging with the Slack engineering team on potential upstream issues. Web, mobile, on-call remains operational.

### 2025-09-05 00:08 UTC: identified
Slack Engineering has identified the issue, and we are working with them to mitigate. Web, mobile, and paging (on-call) remains operational.

### 2025-09-05 00:53 UTC: identified
Slack's engineering team is continuing to implement the fix. Web, mobile, and on-call paging remain operational.

### 2025-09-05 01:58 UTC: resolved
Slack's engineering has resolved the issue. Slack is working as expected. We appreciate your patience. RCA will be made available to customers from Slack and Rootly.

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