# Unexpected problem

- Provider: [RubyGems.org](https://down.guide/rubygems)
- Level: confirmed
- Impact: Degraded
- lasted 1h 9m
- started 2017-05-02 14:58 UTC
- eu, us
- id: DWN-d6162b515e
- Official page: http://stspg.io/5PKD

## Updates from RubyGems.org
### 2017-05-02 14:58 UTC: investigating
We are aware of reports that services are unavailable in some regions. We're looking into it now!

### 2017-05-02 15:14 UTC: monitoring
Our upstream provider has implemented a fix and we are monitoring the results. We are also seeing reports of general internet issues in Europe. We will post more information as we get it.

### 2017-05-02 16:05 UTC: monitoring
We receive reports that a major ISP had a complete outage between the United States and Europe for about 20 minutes at 14:45 UTC.

### 2017-05-02 16:07 UTC: resolved
This incident has been resolved.

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