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RudderStack

Ingestion got affected for customers in US enterprise tier

Major outage Lasted 1h 32m · started · RudderStack's page

Level
confirmed
Worst impact
Major outage
Components
Data Ingestion (US)
Regions
us

What to do

  • Check whether you use RudderStack Data Ingestion (US) in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 32m it lasted.

    Anything that failed between 2024-09-25 09:37 UTC and 2024-09-25 11:09 UTC may need a replay.
  • Subscribe to RudderStack's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=rudderstack works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from RudderStack 4

  1. investigating

    We are currently investigating the issue

    provider

  2. identified

    The issue has been identified and fix is being implemented.

    provider

  3. monitoring

    A fix has been implemented few minutes back and systems got recovered. We are currently monitoring the same and customers can expect the ingestion back to normal.

    provider

  4. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-02a9024a48

Is RudderStack still down?

No, this incident was resolved 2024-09-25 11:09 UTC. For RudderStack's live state, see https://down.guide/rudderstack.

How long did it last?

1h 32m, from 2024-09-25 09:37 UTC to 2024-09-25 11:09 UTC, by the times RudderStack posted.

What was affected?

RudderStack named Data Ingestion (US) in us.

What caused it?

RudderStack hasn't published a root cause. If it does, it shows here.

Where does this come from?

RudderStack's official status page, https://status.rudderstack.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.