# Event ingestion issue for Starter and Growth customers in US

- Provider: [RudderStack](https://down.guide/rudderstack)
- Level: confirmed
- Impact: Major outage
- lasted 15m
- started 2026-05-08 02:47 UTC
- Data Ingestion (US)
- us
- id: DWN-153d23bd2e
- Official page: https://stspg.io/nt62nq7skw3w

## Updates from RudderStack
### 2026-05-08 02:47 UTC: investigating
We are currently investigating the issue. Enterprise customers are NOT affected by this issue.

### 2026-05-08 02:49 UTC: investigating
AWS is having a major issue with load balancers which is also affecting our ingestion layer. We are working to fix the issue.

### 2026-05-08 02:55 UTC: monitoring
We are seeing improvement on event ingestion metrics, currently monitoring.

### 2026-05-08 02:58 UTC: monitoring
We are seeing significant improvement in event ingestion, the team is still monitoring.

### 2026-05-08 03:02 UTC: resolved
This incident has been resolved.

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