# Delivery delays in US region due to incident with our cloud service provider

- Provider: [RudderStack](https://down.guide/rudderstack)
- Level: confirmed
- Impact: Degraded
- lasted 35m
- started 2026-07-04 20:13 UTC
- Data Processing Pipeline (US), Data Processing Pipeline (EU), Data Processing Pipeline (IN) +1
- eu, us
- id: DWN-70391be67a
- Official page: https://stspg.io/2qkmc02b8kjf

## Updates from RudderStack
### 2026-07-04 20:13 UTC: investigating
We are currently investigating this issue.

### 2026-07-04 20:23 UTC: identified
We've identified event delivery delays across customers in the US region. The root cause is due to an outage from our cloud provider. Event ingestion has not been affected.

### 2026-07-04 20:42 UTC: monitoring
We are observing an improvement on successufully API calls to our cloud provider, event delivery times are recovering back to realtime.

### 2026-07-04 20:48 UTC: resolved
This incident has been resolved.

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