# Ingestion downtime for Shopify server side events

- Provider: [RudderStack](https://down.guide/rudderstack)
- Level: confirmed
- Impact: Degraded
- lasted 26m
- started 2024-05-30 19:13 UTC
- Data Ingestion (US), Data Ingestion (EU)
- eu, us
- id: DWN-74b2538323
- Official page: https://stspg.io/gq1z2lx6k654

## Updates from RudderStack
### 2024-05-30 19:13 UTC: investigating
We are currently investigating this issue.

### 2024-05-30 19:38 UTC: identified
The issue has been identified and a fix is being implemented.

### 2024-05-30 19:39 UTC: resolved
This incident has been resolved. Failed to ingest shopify server side events for a 4 hour period: UTC 30/05/2024 15:25 - 30/05/2024 19:38.
All events are retried and no data loss was incurred for enterprise and starter/growth customers

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