# Intercom destination got affected for all customer tiers.

- Provider: [RudderStack](https://down.guide/rudderstack)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 31m
- started 2024-07-15 12:23 UTC
- Data Processing Pipeline (US), Data Processing Pipeline (EU)
- eu, us
- id: DWN-9cf09a3d6e
- Official page: https://stspg.io/w7scq5nhltk4

## Updates from RudderStack
### 2024-07-15 12:23 UTC: identified
We have identified that a Web Application Firewall (WAF) from Intercom's side is blocking requests when the User-Agent header is set to RudderLabs. Our team is actively working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

### 2024-07-15 13:11 UTC: monitoring
The issue has been fixed, and we are currently monitoring it.

### 2024-07-15 13:54 UTC: resolved
This incident has been resolved.
Incident timeline: 13th July, 11:15 PM (UTC) to 15th July, 11:10 AM (UTC)

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