# RETL and Profiles syncs delayed

- Provider: [RudderStack](https://down.guide/rudderstack)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-01-26 23:11 UTC
- id: DWN-e195c420b8
- Official page: https://stspg.io/06hc5ymnt90f

## Updates from RudderStack
### 2026-01-26 20:00 UTC: resolved
Issue with backend service for a subset of customers has resulted in delay of the RETL syncs (activations) scheduled during this time window. Profiles UI would have failed to load for the customers too

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