Kling video generations failing or delayed

What to do

• Check whether you use Runway App, Backend, Public API. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 8h 7m it lasted.

  Anything that failed between 2026-11-02 16:53 UTC and 2026-11-03 00:59 UTC may need a replay.

• Subscribe to Runway's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=runway works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Runway 4

1. investigatingNov 2, 2026, 4:53 PM UTC

   We're seeing degraded performance for Kling 4.0 and 3.0 tasks.

   provider

2. identifiedNov 2, 2026, 5:36 PM UTC

   Since about 15:00 UTC, most video generations with Kling models are failing or taking much longer than usual. This affects Kling 4.0, Kling 3.0 (Standard, Pro, Turbo, 4K and Motion Control) and Kling O3 (Standard, Pro and 4K). Other video models are not affected. The cause is an issue with our upstream provider. We're working with them on a fix. Some generations have started completing again, but we don't expect normal performance yet. Until then, we recommend using a different video model. Generations that are still pending may complete late or fail.

   provider

3. monitoringNov 2, 2026, 10:17 PM UTC

   We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

   provider

4. resolvedNov 3, 2026, 12:59 AM UTC

   This incident has now been resolved.

   provider

Corrections

None so far.

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