# Kling video generations failing or delayed

- Provider: [Runway](https://down.guide/runway)
- Level: confirmed
- Impact: Degraded
- lasted 8h 7m
- started 2026-11-02 16:53 UTC
- App, Backend, Public API
- id: DWN-0028ab2cb7
- Official page: https://stspg.io/7cfvdgrytjpx

## Updates from Runway
### 2026-11-02 16:53 UTC: investigating
We're seeing degraded performance for Kling 4.0 and 3.0 tasks.

### 2026-11-02 17:36 UTC: identified
Since about 15:00 UTC, most video generations with Kling models are failing or taking much longer than usual. This affects Kling 4.0, Kling 3.0 (Standard, Pro, Turbo, 4K and Motion Control) and Kling O3 (Standard, Pro and 4K). Other video models are not affected.
The cause is an issue with our upstream provider. We're working with them on a fix. Some generations have started completing again, but we don't expect normal performance yet.
Until then, we recommend using a different video model. Generations that are still pending may complete late or fail.

### 2026-11-02 22:17 UTC: monitoring
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

### 2026-11-03 00:59 UTC: resolved
This incident has now been resolved.

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