# We've identified a problem and are working on a fix

- Provider: [Runway](https://down.guide/runway)
- Level: confirmed
- Impact: Partial outage
- lasted 4h 21m
- started 2026-05-13 09:11 UTC
- App, Backend, Public API
- id: DWN-4a04325b40
- Official page: https://stspg.io/swdjj3kl1q6j

## Updates from Runway
### 2026-05-13 09:11 UTC: investigating
Our engineering team is investigating a problem with Kling tasks affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

### 2026-05-13 10:24 UTC: identified
We've spotted that something has gone wrong. We're currently working on a fix, and will provide an update soon.

### 2026-05-13 12:29 UTC: monitoring
We've released a fix and are seeing improvements. Previously failed submissions can now be retried.
We're monitoring closely to ensure the fix fully resolves the issue for everyone.

### 2026-05-13 13:32 UTC: resolved
This incident has now been resolved.

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